Order FAQ - Frequently Asked Questions
1. How do I place an order?
Browse our online catalog and make your selection.
Click "Add to Cart". You will see your Cart Contents in a new window.
Remove or add quantity then click "Update Cart" button.
When finished shopping, click "Proceed to Checkout".
2. I do not feel safe giving my credit card over the internet. Can I place my order on hold and send you my credit card information by phone or fax?
Our customers use PayPal to send payment for our products. The PayPal.com website is very secure and uses the highest standards of encryption software for Internet security. Using PayPal you can make payments from your bank account, PayPal account or credit card. If you still do not wish to submit your credit card information online, please write us a note on the Contact Us page. Please DO NOT SEND credit card information by email. This is not secure. Please call us and give us your credit card information by phone.
3. Shipping Information
Most orders are processed within 2-3 business days, however more time is required during the holiday season and for custom orders. Insurance is included on all orders.
| Canadian Shipping Costs |
| under $149.00 | $12.00 |
| $150.00 - $500.00 | $20.00 |
| over $500.00 | Call or email for a quote |
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| US Shipping Costs |
| under $149.00 | $15.00 |
| $150.00 - %500.00 | $25.00 |
| over $500.00 | Call or email for a quote |
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| International Orders |
| Please call or email for custom quote. |
If you have any questions regarding our shipping procedures, please contact us.
4. Return Policy
Shoo-foo products are returnable within 14 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Any damages must be reported within 14 days of purchase for a refund and/or replacement. Customer is responsible for shipping costs of returned goods.
Returns for products purchased from a retailer other than shoo-foo.com
If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
5. Privacy Policy Shoo-foo.com respects your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and email address will not be released, sold, or rented to any entities or individuals outside of Shoo-foo.com.
Shoo-foo.com respects your privacy and takes online privacy seriously. Any personal information you provide to us will not be released, sold, or rented to any entities or individuals outside of Shoo-foo.com.
6. Security Policy
Shoo-foo.com takes every reasonable precaution to protect our users information. When you submit information, your information is protected both online and off-line in accordance with applicable laws, regulations, and industry standards. For online payment processing, Shoo-foo.com uses PayPal.com which uses secure SSL servers and 128-bit data encryption to protect the confidentiality of the information you provide.
7. Applicable Law
Buyers should be informed that when purchasing a product or service from Shoo-foo.com, the terms of the sale are to be interpreted according to British Columbia Canada laws.
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