Return & Refund Policies
We do our best to create bamboo products that you will love using on a regular basis and your satisfaction is truly important to us!
Need to return?
However, we understand that sometime you may not be completely satisfied with your purchases. In such a case, you can return the merchandise for a refund or an exchange by filling out the Return Form within 10 days of receiving your purchase.
Elibibility for a Refund
To be eligible for a refund, the merchandise must be returned in its original packaging, including labels and various tags. No refunds will be issued if the goods have been used or washed. We reserve the right to inspect the merchandise prior to reimbursement. The refund will be issued on the credit card or on the paypal account that was used to make the purchase. The buyer is responsible for shipping costs of returned goods as well as for the handling fees ($5). No refunds will be given on items purchased at a discount, unless we made an error in your order or there were product defect.
Exchange and Return Process
To initiate a return, you must first fill the Return Form. Upon reception of your request, we will follow-up by email within 48 hours with instruction for the next step.
Please note that goods returned without prior approval by Shoo-Foo will not be refundable.